ABOUT YOUR SHIPMENT:
We endeavour to ship all orders as soon as possible and by the safest means available. For this reason, all Limited Edition Prints are shipped via Expedited or Xpresspost and rolled in acid free tissue within a sturdy tube for maximum safety during transport to your door.
All packages are shipped via Canada Post – Lettermail, Expedited Parcel, or Xpresspost International depending on your order and region.
If your order is shipped using Expedited or Xpresspost, you will receive an email from Canada Post shortly after the order has been picked up, containing a tracking number you can use to track your order’s progress.
Shipping rates are as follows:
Within Canada – $7 – $28 depending on order subtotal.
United States – $13 – $38 depending on order subtotal.
International – $30 – $95 depending on order subtotal. (please note – for International shipments, on rare occasions there may be an extra charge for orders including both a Print and additional merchandise as these must be shipped separately. We will email to confirm and authorize any additional fees with you prior to charging.)
If merchandise arrives damaged or there is an issue with your delivery, please contact us immediately and we will be happy to discuss the replacement or refund of part or all of your order. Refunds will be processed using the original payment method.
Unfortunately, as we are a non-profit and carry a large portion of consignment merchandise, we regret that at this time we cannot offer returns on undamaged merchandise.
If you have any questions or concerns, please contact us at any time. Thank you for your support of the Bateman Foundation.